NEW DELHI (INDIA): Indian IT giant Infosys has announced that it has been selected by Proximus, the largest telecommunications company in Belgium, to implement Excite – a business transformation program aimed at delivering superior digital customer experiences for its enterprise clients.
The multi-year program will strengthen Proximus’ leadership in the professional services market by replacing legacy IT systems, streamlining processes and deploying advanced tools for quoting, selling, ordering, billing, invoicing and more.
As part of this program, Infosys has been entrusted with the joint overall responsibility and ownership of the Greenfield Excite program, which includes simplifying and remodelling the company’s portfolio of products for the professional services market, realigning business processes and organization around it, and digitizing business transactions. To achieve this, the program will consolidate more than 40 legacy IT systems into six new robust platforms to enable better product lifecycle management.
· Cloud-based solutions implemented by Infosys, including Salesforce, CloudSense and ServiceNow, will modernize legacy applications
· Process automation will deliver ‘first time right’ service, thereby eliminating errors and rationalizing service costs
· Leveraging Infosys digital capabilities, a user-friendly portal will be developed to enable self-service for enterprise customers and partners
· Excite will leverage concepts of design thinking that embrace customer feedback and will contribute towards delivering a superior customer experience. In addition, agile IT methodologies such as Test Driven Development, Behaviour Driven Development and Pair Programming will improve responsiveness and simplify customer-oriented processes
· A change management process enabled by Infosys will ensure business continuity while managing the interests of external partners and 6,000+ internal users
· The standardized landscape, processes and organization will boost enterprise efficiencies and accelerate the lead-to-cash cycle
· Remodelling the Enterprise Business Unit portfolio (comprising fixed, mobile and ICT products) will improve design, delivery and servicing across the product catalogue
Bart Van Den Meersche, Chief Enterprise Market Officer, Proximus, said, “At Proximus, we are committed to providing best-in-class products and service to our clients and partners. With this in mind, we have embarked on the Excite business transformation program that will further enhance and deliver new digital experiences for our enterprise clients. In the course of the next years, we want to manage all professional products through easy-to-use digital interfaces.”
Geert Goethals, Chief Information Officer, Proximus, said, “We are committed to our program Excite that will transform the way we sell professional services to our enterprise clients. Through Excite we expect to establish greater agility, collaboration and bring in superior quality and efficiency in the way IT and business interacts. As part of this initiative, we have entrusted the co-responsibility of transforming our IT systems to Infosys, as our teams work together to deliver objectives of this program over the next years.”
Rajesh Krishnamurthy, President and Head of Energy, Utilities, Telecommunications and Services, Infosys, said, “We are pleased to be a part of Proximus’ journey of becoming a digital services provider. Companies need to continuously deliver more value and superior experiences to its customers, and the same applies for the telecommunications industry especially given the highly competitive nature of its business. Through this program, Infosys will be leveraging its core capabilities and expertise across its service offerings to help Proxmius simplify and digitize its processes, while streamlining its product offerings and driving efficiencies.”
Tata Tele Business Services introduces Smart VPN Solutions for SMEs
NEW DELHI: Tata Tele business Services (TTBS) today launched Smart VPN Solutions for SMEs with improved security services and privacy capabilities that are resilient and make it easier for enterprises to connect with trust and security.
Smart Virtual Private Network (VPN) privatizes a public cloud network, extending it with the security of a private network. This helps businesses with a fully meshed network to have a seamless connectivity, ensuring proactive mitigation from any cyber threat. TTBS demonstrated this solution at its flagship customer connect programme Do Big Forum which was attended by over hundred delegates from SME community.
TTBS bespoke Smart VPN is the most efficient, secure and scalable solution for SMEs that delivers a flexible, invincible service experience for voice, video, data and other complex applications. Smart VPN is operator agonistic and offers low cost optimal internet VPN connectivity with managed service security services overlay viz secure extranet access and seamless integration with MPLS. Smart VPN entails end to end data security using sophisticated data encryption protocols to securely transport data traffic over public internet.
Elaborating on the Smart VPN, Vishal Bhat, Vice President – North (SME), TTBS said – “Fast, secure and dependable connectivity is the top of the digital enterprise agenda to manage a data rich future business. Our Smart VPN solutions will enable SMEs to maximise their growth potential, optimise connectivity costs, enhance their customers’ experience and securely extend reach with instant access to cloud platforms.”
Due to challenges in the traditional VPN networks such as limitations on feasibility, high capex on fibre and poor network optimization, TTBS saw a need for an access agnostic, low cost and secure alternate medium. What makes the Smart VPN different from the traditional VPN is the varied business applications it offers along with security and cost.
The company also showcased its recently introduced SmartOffice solution for SMEs. SmartOffice is an innovative single box solution crafted to meet all Information and Communication Technology (ICT) requirements of businesses. It is a powerful combo that bundles voice, data, storage and applications. SmartOffice is affordable, reliable, easy to deploy, and is a perfect choice for enterprises looking to start a new office.
Tata Tele Business Services offers ‘Secure Connect’
NEW DELHI: Tata Tele Business Services (TTBS), one of the leading enterprise service providers of India has introduced ‘Secure Connect’, a new feature to make Cloud computing more secured for the enterprises.
The company announced this at its Do Big Forum, an interactive knowledge platform focused on enabling SMEs to understand the technological aspect and benefits of cloud computing and also apprise them about Secure Connect.
Secure Connect, one of the recent offerings by TTBS which privatizes a public cloud network, extending it with the security of a private network; faster data transfers help data-heavy Enterprise applications operate with ease, and further offers a seamless end user experience while you transition between the private network and the Cloud.
Vishal Bhat, Vice President for Business operations – North (SME), Tata Tele Business Services said, “One of the major deterrent for SMEs in adoption of Cloud services is the issue of data security. In the ever-increasing era of data leaks, a good cloud computing security solution should have an inbuilt security protocol that protects sensitive information and transactions. Our MPLS VPN now comes with Secure Connect–a bridge that offers a private & dedicated connection to leading cloud service providers such as Amazon Web Services & Microsoft Azure. Secure Connect is a value add-on to the existing MPLS VPN service offering that offers you connectivity to the Cloud. Through Secure Connect, you get secure enterprise grade network connectivity to the public cloud infrastructure that is SLA backed and predictable.”
The business environment today is highly distributed, with companies operating out of multiple geographic locations. In order to have a cohesive operations and support collaborative working among employees across various offices, it is vital that each facility is able to connect to central facilities. According to the Gartner report there is an expected 21 percent jump compared to $153.5 billion in 2017, led by cloud infrastructure services like Amazon Web Services and Microsoft Azure, which should grow 35 percent in 2018 to $40.8 billion. (Source)”
The forum further discussed the existing MPLS VPN being a secure and scalable way of connecting several locations on a private network to cater to the multifaceted needs of a dynamic, growing enterprise, with additional facilities to streamline access to distributed workforces and support real-time information sharing. Nearly 100 delegates from SME community attended the forum.
Matrix to showcase enterprise grade, well-engineered security solutions at SECUTECH
NEW DELHI: Vadodara-based Matrix said that it will participate in SECUTECH – Securing People, Property & Assets, to be held in Mumbai from 5th April to 7th April in Mumbai.
The main objective behind participating in the event is to demonstrate our enterprise grade, well-engineered Security solutions.
In the event Matrix will showcase futuristic technologies from the security domain. The Matrix Access Control and Time-Attendance domain will showcase its newly launched Face Recognition technology for authentication through mobile. This technology enables contactless authentication with precise and accurate authentication. Talking about smart phones, Matrix will showcase its Mobile based Access Control solution, whereby a user can either scan QR code or just twist his/her phone for Bluetooth authentication.
Matrix will also showcase some extraordinary Biometric Door Controllers useful for applications in Time-Attendance, Access Control, Visitor Management, Cafeteria Management and more.
Matrix’s Video Surveillance wing is going to sport a new range of IP cameras incorporating SONY STARVIS series sensors with EXMOR technology. This gives the cameras an edge over others in terms of exceptional low light performance, consistent image in varying light conditions (True WDR), better bandwidth optimization and many other features.
These cameras, when coupled with Intelligent Video Analytics, provide excellent perimeter security and intrusion alerts through various means like SMS, Email, etc. We will also exhibit our Video Management System (VMS) SATATYA SAMAS which can seamlessly automate the parallel working of various systems integrated in an organization. Alongside, we are going to present the recently launched new range of Network Video Recorders that are equipped with characteristics like Cascading, Camera-wise Recording Retention, Database Level Integration and plenty of other distinct features.
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