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Avaya to demonstrate AI and biometrics enabled communications solutions

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NEW DELHI: At GITEX, Avaya Holding is demonstrating integration of AI-Enhanced technologies, including biometrics and real-time sentiment analysis to its communication platforms, enabling organizations to elevate voice as a key user interface for richer, more seamless, secure customer and employee experiences.

Driven by the growing consumer demand for more intuitive experiences and positive outcomes, businesses are being pressured to reimagine their approach to customer and employee engagement.

A recent Avaya survey of more than 8,000 consumers found that over 70 percent prefer contacting customer services by phone and believe it is the most effective means of getting the best answer.

At the same time, there is a growing body of evidence that suggests increasing customer acceptance and demand for digital technologies like chatbots and biometrics, and research indicates that 25 percent of interactions with these technologies will be conversational.

“Voice remains the cornerstone of customer service, and there is a clear opportunity for its extended application to enrich customer journeys,” said Chris McGugan, Avaya senior vice president of Solutions and Technology.

“Through our position as the leading provider of enterprise communications solutions, and our customer-centric approach to innovation, we have been embracing new and exciting technologies that enable us to effectively address these changing customer preferences and deliver voice as a more powerful user interface, for both customers and employees,” he added.

As a champion of the API economy, Avaya has embraced opening its Oceana and Equinox platform development capabilities for Unified Communications and Contact Centers, expanding the breadth and capabilities its Software Development Kit. This includes ecosystem partners and internal developers incorporating conversational AI, natural language processing, analytics and cognitive machine learning—to enhance the capabilities of Avaya solutions and merging UC and CC for a more connected enterprise experience.

For businesses to stay relevant, it is essential they invest in technologies that enable them to serve customers how, when, and where these customers chose to engage with the organization. Looking to inspire GITEX visitors with ideas that lead to seamless, intuitive and intelligent engagement across digital and human touch points, Avaya’s Oceana use cases, demonstrated at the company’s GITEX stand, include conversational IVR for biometrics integration, sentiment-based routing of calls—allowing customers to make inquiries and receive an immediate considered response either on personalized digital channels from the most capable service agent or back office expert via a context rich personalized experience.

With increasing numbers of millennials and digital-natives in the workforce, businesses must empower these individuals to connect and collaborate seamlessly with customers and fellow employees via their preferred channels, irrespective of their location, device, and communication channel. Visitors to GITEX will have the opportunity to see how Avaya is enriching its Equinox Unified Communications platform by integrating cognitive services from organizations such as Microsoft and Google to deliver voice-enabled virtual assistants for the enterprise. Demonstrating two factor BioID authentication via facial & voice biometrics, contextual transcription and real time translation with intent recognition, that serves as a personalized assistant to each employee, enhancing their productivity and increasing job satisfaction.

“For most of us, voice is the primary mode for communicating our thoughts and expressing our feelings with others―our families, friends, co-workers. Gartner suggests that there will be as many as four billion digital assistants by 2022, and if this number is any indication of consumers’ preference for voice-based engagement, it would be fair to assume that they would prefer voice to communicate with businesses as well,” said McGugan.

“Organizations that recognize this and embrace voice-enabled technologies can expect marked improvements in customer loyalty and satisfaction. As Avaya looks to pioneer new and enriched engagement experiences, we are delivering entirely new ways for voice to be intuitively leveraged across all touch points,” he concluded.

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Telecom Service Providers to start 5G trials in different locations across India

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NEW DELHI: The Department of Telecommunications (DoT), Government of India, approved today, permissions to Telecom Service Providers (TSPs) for conducting trials for use and applications of 5G technology. The applicant TSPs include Bharti Airtel Ltd., Reliance JioInfocomm Ltd., Vodafone Idea Ltd. and MTNL.

These TSPs have tied up with original equipment manufacturers and technology providers which are Ericsson, Nokia, Samsung and C-DOT. In addition, Reliance JioInfocomm Ltd. will also be conducting trials using its own indigenous technology.

The permissions have been given by DoT as per the priorities and technology partners identified by TSPs themselves. The experimental spectrum is being given in various bands which include the mid-band (3.2 GHz to 3.67 GHz), millimeter wave band (24.25 GHz to 28.5 GHz) and in Sub-Gigahertz band (700 GHz). TSPs will also be permitted to use their existing spectrum owned by them (800 MHz, 900 MHz, 1800 MHz and 2500 MHz) for conduct of 5G trials.

The duration of the trials, at present, is for a period of 6 months. This includes a time period of 2 months for procurement and setting up of the equipment.

The permission letters specify that each TSP will have to conduct trials in rural and semi-urban settings also in addition to urban settings so that the benefit of 5G Technology proliferates across the country and is not confined only tourban areas.

The TSPs are encouraged to conduct trials using 5Gi technology in addition to the already known 5G Technology. It will be recalled that International Telecommunications Union (ITU) has also approved the 5Gi technology, which was advocated by India, as it facilitates much larger reach of the 5G towers and Radio networks.The 5Gi technology has been developed by IIT Madras, Centre of Excellence in Wireless Technology (CEWiT) and IIT Hyderabad.

The objectives of conducting 5G trials include testing 5G spectrum propagation characteristics especially in the Indian context; model tuning and evaluation of chosen equipment andvendors; testing of indigenous technology; testing of applications (such as tele-medicine, tele-education, augmented/ virtual reality, drone-based agricultural monitoring, etc.);and to test 5G phones and devices.

5G technology is expected to deliver improved user experience in terms of data download rates (expected to be 10 times that of 4G), up to three times greater spectrum efficiency, and ultra low latency to enable Industry 4.0. Applications are across a wide range of sectors such as agriculture, education, health, transport, traffic management, smart cities, smart homes, and multiple applications of IOT (Internet of Things).

DoT has specified that the trials will be isolated and not connected with the existing networks of TSPs. Trials will be on non-commercial basis.

The data generated during the trials shall be stored in India. TSPs are also expected to facilitate the testing of the indigenously developed use cases and equipment as part of the trials. One hundred applications/ use cases selected by DoT after conducting the recent Hackathon on 5G applications can also be facilitated in these trials.

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OPPO India launches its e-store in India

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NEW DELHI: OPPO, a leading global smart device brand, is all set to offer a premium shopping experience to its users through the launch of its e-store in India on 7th May.

With COVID-19 fast-forwarding consumers’ retail experience today, the OPPO-owned online store will allow customers and tech enthusiasts to shop for any of their favorite products just with a click of a button! sitting right from the comfort of their homes.

This step will ensure more convenience while allowing users to have access to the latest brand offerings. A one-stop shop for all innovative and latest OPPO offerings, customers will be able to avail all exciting offers accessible on the e-store.

The OPPO e-store will be shipping OPPO products to technology enthusiasts across all parts of the country while offering a seamless buying experience to customers.

Commenting on the announcement, OPPO India CMO, Damyant Singh Khanoria said, “The launch of the OPPO e-store is a big leap in increasing our omni chanel retail presence. We’re focusing on further strengthening our online and offline presence equally. This platform will empower users to stay connected in these difficult times by enabling access to innovative technology from the comfort of their homes”

OPPO has already built a robust network of retailers and distributors in the country. With 60,000 sales points and 180 retail outlets, the brand only aims to strengthen customer experience & showcase the unmatched power of its innovative products which meet and exceed customer expectations today.

With the brand’s philosophy of ‘Technology for Mankind. Kindness for the world’, making consumer’s life better through innovations and industry-first technology is of paramount importance for OPPO. This has led to the continued success of the brand. According to latest research report of Counterpoint, in January 2021 OPPO has risen through the ranks to become the number one smartphone brand in China.

 

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Nokia, Chunghwa Telecom accelerate 5G expansion in Taiwan

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NEW DELHI: Nokia has today announced that it has been chosen by Chunghwa Telecom (CHT) to expand the operator’s 5G network in Taiwan.

The deal aims to support CHT’s objective of achieving 80 percent population coverage as well as boost 5G subscriptions to over 20 percent of its current subscriber base.

The expansion will leverage products from Nokia’s AirScale portfolio to deliver enhanced connectivity for people and businesses in the southern and central areas of the country.

The expansion, which supports Chunghwa Telecom’s primary business objective to accelerate 5G rollout this year, focuses on high traffic areas, as well as locations with high business demand, including metropolitan cities, universities, subways, high-speed rail stations, industrial parks, and exhibition halls, and over 120 highly populated tourist hotspots. CHT is also looking to further expand its enterprise footprint by enhancing its 4G/5G coverage as well as deploying private network solutions.

The network will also be designed specifically to leverage Nokia’s competitive 5G radio solutions to support enterprise use cases. CHT will strengthen its cooperation with leading local manufacturers for industrial 4.0 applications using solutions in 3.5GHz and 28GHz spectrum to meet the high throughput requirements.

The deal includes the deployment of products from Nokia’s AirScale portfolio, including AirScale base stations and AirScale radio access products. These will include industry-leading Massive MIMO radios, enabling CHT to boost the capacity of the existing spectrum and increase throughput. Nokia’s AirScale products offer huge capacity scaling and market-leading latency and connectivity, as well as supporting current and future technology trends, including network slicing and Cloud RAN.

In addition, Nokia will continue its long-term vendor partnership with Chunghwa Telecom with ongoing support for 5G coverage enhancement, enterprise entry and enhancement, network optimization and Cloud RAN transformation.

Dr. Alex C.C. Chien, President of Mobile Business Group, Chunghwa Telecom Co., Ltd. said: “Supporting our enterprise and individual customers through advanced 5G services is an important focus for Chunghwa Telecom. We are committed to retaining our position as the number one mobile operator in Taiwan by delivering new and innovative services for our customers. Nokia continues to be a trustworthy and hard-working partner for Chunghwa Telecom throughout our journey.”

Mark Atkinson, SVP, Radio Access Networks PLM at Nokia at Nokia, said: “The Taiwan mobile market is highly competitive, driven by an expectation for innovative and high-quality services demanded by subscribers. Next-generation networks are enabling the types of immersive and productivity-driven mobile services that Taiwanese people expect, so we are excited to support Chunghwa Telecom by expanding its 5G network.”

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