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Airtel joins hands with Amdoc

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NEW DELHI: Amdocs and Bharti Airtel are marking the success of their multi-year strategic engagement to deliver best-in-class services to customers.

The telecom giant has chosen Amdocs, out of dozens of partners, to receive its ‘Agile Leader of the Year’ award for consistently demonstrating high operational efficiency and enabling seamless digital experiences, while accelerating growth and optimizing costs.

Amdocs managed services (SmartOps) successfully operate its AI-driven, hyper-automation platform at Airtel, which proactively identifies and automatically resolves any operational problems, resulting in a smoother ordering and billing experience for both internal and external users. Amdocs’ zero-touch, self-healing operations enabled Airtel to dramatically improve their digital operations and end-user digital experience, including their call center performance.

Pradipt Kapoor, CIO, at Bharti Airtel, said “We, at Airtel, are obsessed with providing our customers with exceptional services. By leveraging cutting edge AI-based solutions, Amdocs has contributed to significant improvement in the experience of our customers, resulting in a substantial reduction in call-center volumes. We are delighted to continue our partnership with Amdocs.”

“We are very proud to have received the ‘Agile Leader of the Year’ award from Airtel in recognition of the achievements and success of our collaboration. We have been working with Airtel in India for many years now and are committed to supporting their journey of providing best-in-class digital experience to their customers using advanced technologies,” said Ronen Levkovich, president, Amdocs Global Services.

The success of this strategic engagement is also demonstrated by Amdocs’ seamless migration of Airtel wireless postpaid customers to Amdocs’ modern digital-business system, which enables Airtel to quickly create and launch exci

Mobile Services

Foxconn resumes operations at Tamil Nadu plant

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NEW DELHI: After a brief hiatus, iPhone supplier Foxconn on Wednesday reopened its manufacturing facility near here as the company decided to resume operations, government sources said.

The factory, located on the city outskirts of was opened after remaining shut for over three weeks following workers’ protests on the back of a mass-food poisoning incident at the offsite dormitory facility.

Private buses were seen ferrying employees wearing face masks, inside the Sriperumbudur campus, about 40 kms from here. “About 200 employees are joining today. We were told the plant will be operating in two shifts initially and later be scaled up..,” a government source told PTI.

Tamil Nadu Industries Minister Thangam Thennarasu said the government was happy as the facility resumed operations following the issue getting resolved.

“Based on the suggestions provided by the government for the welfare of the employees, the management agreed to implement them, particularly to enhance the amenities provided to the women workforce”, he said.

The management assured that it would implement all the suggestions following the direct involvement of Chief Minister M K Stalin in the matter, he told reporters at the Secretariat here.

“I am happy to note that the facility is resuming operations today. The facility will continue to take up all necessary steps to ramp up production without any hurdles (hereafter)”, he said.

On January 10, Foxconn Technology Group said it has implemented a range of corrective actions and would start bringing back team members gradually at the factory.

The facility was put on ‘probation’ by Apple following the protests by workers and an assessment revealed substandard living conditions at the dormitories and dining halls of the employees.

The unit has more than 15,000 people working on production of Apple products.

Source: Press Trust of India

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Manufacturing

Foxconn to resume operations at Tamil Nadu plant; facility under probation by Apple

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NEW DELHI: Apple supplier Foxconn Technology Group on Monday said it has implemented a range of corrective actions and will start bringing back team members gradually to the Sriperumbudur factory, which was shut down last month following a mass food-poisoning incident at the plant’s offsite dormitory facility.

The factory located on the outskirts of Chennai in Tamil Nadu was shut down on December 18 after workers’ protests on the back of a mass-food poisoning incident at the offsite dormitory facility.

“We have been working on a series of improvements to fix issues we found at the offsite dormitory facilities at Sriperumbudur and to enhance the services we provide to our employees. We have implemented a range of corrective actions to ensure this cannot happen again and a rigorous monitoring system to ensure workers can raise any concerns they may have, including anonymously,” Hon Hai Technology Group (Foxconn) said in a statement.

The company also said it will “gradually begin to welcome back team members as each offsite dormitory becomes ready and is approved”.

According to sources, operations will be gradually resumed at the factory as hostels and dormitories get ready and certified as per local requirements by the government and Apple’s audits.

An Apple spokesperson said the Sriperumbudur facility continues to be on probation and that the company is closely monitoring the situation.

“For the past several weeks teams from Apple, along with independent auditors, have been working with Foxconn to ensure a comprehensive set of corrective actions are implemented in the offsite accommodations and dining rooms at Sriperumbudur,” the spokesperson said.

Workers will start to return gradually as soon as Apple is certain its standards are being met in every dormitory and dining area, the spokesperson emphasised.

Apple had put the Sriperumbudur factory of the iPhone assembler Foxconn on ‘probation’ following worker protests and an assessment that revealed substandard living conditions, saying it will ensure strict standards are met before the unit reopens.

While the companies did not comment on the expected timelines for full resumption of operations, the sources said full resumption of operations at the plant will take more time and workers will only be brought back in a phased manner over the next few months.

The factory has more than 15,000 people working on production of Apple products.

According to the sources, there has also been a management change at Foxconn India with a change of guard locally and introduction of new systems to better manage the factory and employee facilities.

The commercial production of the newly-launched iPhone 13 series was reportedly expected to start at the Foxconn plant by February. It is unclear if Apple’s probation would affect these plans.

 

Source: Press Trust of India

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Mobile Phones

Telcos’ gross revenues dip 1.36% in July-September 2021 to Rs 67k crore, AGR up 17%

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NEW DELHI: Telecom service providers’ gross revenue declined by 1.36 per cent on a year-on-year basis to Rs 67,300 crore in the July-September 2021 quarter, according to a Trai report released on Monday.

Telecom service providers (TSPs) had posted gross revenue of Rs 68,228 crore in the same quarter a year ago, according to the Trai’s performance indicator report for the July-September 2021 quarter.

The adjusted gross revenue (AGR) component of the telecom operators, on which the government levies charges, increased by 17.07 per cent to Rs 53,510 crore during the reported quarter from Rs 45,707 crore in the corresponding period of 2020.

Access service providers like Bharti Airtel, Jio and Vodafone Idea who provide services to end consumers accounted for 78 per cent of gross revenue and 79 per cent of AGR.

Reliance Jio reported highest AGR of Rs 18,467.47 crore during the reported quarter. It was followed by Bharti Airtel (Rs 14,730.85 crore), Vodafone Idea (Rs 6,337.58 crore), BSNL (Rs 1,934.73 crore), Tata Teleservices (Rs 554.33 crore), MTNL (Rs 331.56 crore) and Reliance Communications (Rs 53.4 crore).

Government’s revenue from telecom services in the form of licence fees and spectrum usage charges (SUC) increased by 16.8 per cent and 19.99 per cent respectively on an annual basis.

Government revenue collection in the form of licence fee was Rs 4,271 crore and SUC was Rs 1,741 crore during July-September 2021, compared to Rs 3,656 crore and Rs 1,451 crore in the corresponding quarter of 2020, as per the report.

Source: Press Trust of India

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