Software & Apps
AGTech, Paytm launch mobile games platform-Gamepind
NEW DELHI: Chinese gaming and entertainment company AGTech Holdings and India’s largest mobile-first financial services platform Paytm have announced the official launch of Gamepind, an innovative mobile platform offering a host of popular and exciting social and casual games.
Through Gamepind, available both through the Paytm app and as an independent app, the company aims to tap into the significant potential of the fast-growing mobile entertainment market in the country.
Gamepind complements the Paytm ecosystem by enhancing its customer experience through a rich portfolio of games and entertainment content including casual games, contests and sports games, combined with a unique and engaging shopping experience.
In addition, by offering many attractive products, Gamepind is the ideal marketing and promotional platform for merchants to engage with consumers in a truly differentiated way.
India’s entertainment industry is on the cusp of a robust growth phase driven by increasing mobile internet usage over the last decade, with the internet fast becoming a mainstream media for entertainment for many of its 1.3 billion population. The launch of this unique mobile entertainment product signals AGTech’s first major international initiative expanding its footprint in the Indian subcontinent since becoming a member of the Alibaba Group.
The joint venture will also broaden Paytm’s offerings by integrating an additional dimension of entertainment and driving deeper consumer engagement. AGTech has a 45% stake in the joint venture while Paytm owns a 55% stake.
John Sun, Chairman and Chief Executive of AGTech said: “We are excited to partner with Paytm to localize this unique platform for its 300 million and growing registered customer base by combining Paytm’s local resources and our expertise in mobile games and other user engagement activities. A member of Alibaba Group and Ant Financial Group, we have been active in looking for international expansion opportunities capitalizing on the vibrant ecosystems of Alibaba Group and Ant Financial Group. As AGTech’s first strategic international expansion, this joint venture lays the foundation for future collaborations as the company continues to globalize its business by strategically working with leading local partners in overseas markets.”
Vijay Shekhar Sharma, Founder and CEO of Paytm said: “India’s young consumers are experimenting and discovering more entertainment options on mobile. Mobile game is therefore growing in the country and becoming big with mobile users. We are happy to partner with AGTech to build an incredible mobile game and entertainment destination. AGTech’s expertise and experience in global mobile game market will help us accelerate our plans in game and entertainment business and bring exciting content to our users.”
NEW DELHI: L&T Technology Services has announced that it has been selected by Airbus to provide technology and digital engineering solutions for Airbus’ Skywise platform as part of the ‘Skywise Partner Programme’.
With more than 130 airlines around the world already connected to Skywise, the platform is playing a very important part in enabling and accelerating digital transformation of the aviation sector as a whole. LTTS will support the airlines in the development of complex workflows, creation of new interfaces between their existing information systems and Skywise and also provide assistance in their digital transformation with Skywise.
LTTS has a set of highly experienced engineers and data scientists who will work exclusively on the Skywise platform and build solutions to address the digital transformation needs of airlines and the fast-expanding Skywise ecosystem. LTTS’ demonstrated experience in building digital engineering platforms based on strong domain knowledge help strengthen the interdependencies these digital technologies are enabling.
Abhishek Sinha, Chief Operating Officer and Member of the Board, L&T Technology Services commented, “Airbus is one of our valued customers in the aerospace domain, a sector which offers tremendous potential for disruptive business opportunities. We are delighted to be selected as a partner for Airbus Skywise programme, a true reflection of our long-standing partnership with an important market leader like Airbus and our deep understanding of Airbus’ product development and customer needs”.
LTTS has a track record of serving the aerospace landscape for over a decade, helping airlines and aerospace manufacturers maximize their Return on Investments (RoI) and increase quality and output. Having forged strategic alliances with several Fortune 500 companies, LTTS has the strong technical knowledge, aerospace engineering expertise and skilled resources to drive innovation for aerospace and defense customers across the globe.
Mobile Services
Canon India launches mobile applications-Canon Care,Mobile CMM and WhatsApp services
NEW DELHI: Canon India, one of the leading innovators in the imaging and printing space, announced the launch of its new mobile applications, Canon Care and Mobile CMP, and WhatsApp services.
The new mobile applications endeavor to strengthen Canon’s prowess in delivering end to end customer support, thereby setting a benchmark in the service segment. WhatsApp services have been introduced to assist customers with their queries, especially during these difficult times when technology is playing a key role in keeping us connected. It will be available in English, Hindi , Tamil, Malayalam and Bengali languages.
As part of its persistent customer servicing efforts, Canon India will provide 24×7 assistance to customers through the new mobile applications and most widely used messenger service WhatsApp .It will help the company to connect better with customers not only in metro cities but also in remote places across India.
Servicing both B2B and B2C customers, the new mobile applications and WhatsApp service will provide a seamless experience making it the easiest and the most valuable source of customer connect with the organization.
Canon Care mobile app, aims to help printer users, through features such as booking a service request, purchase cartridge and extended warranty, locating nearest service centre and download software/drivers. They will also be able to track their request status and schedule an engineer visit if needed.
Through Mobile CMP, Canon will be catering to the service requirements of B2B customers, by offering features like logging service call and view ticket history, toner request, view contract period, viewing machine life and request for contract renewal. Customers can also log service/toner requests and check for status on the existing queries. With 24×7 availability, customers can directly interact with Canon India through WhatsApp and get a prompt response for their queries/service requests.
Speaking about the innovations to enrich customer experiences, Kazutada Kobayashi, President & CEO of Canon India said, “At Canon India, service is an integral part of our everyday operations and the backbone of our legacy in the country. Our service team, called ‘Market Engineering’ ensures that we maintain constant communication with our customers from the point of purchase to throughout their journey with us. During these unprecedented times, it is imperative for brands to reinvent their service mechanism and utilize the digital platforms efficiently. Putting our customers first, we are delighted to introduce the new first ever service centric mobile applications along with the WhatsApp services, which understand and manage their diverse requirements. Through our impeccable service outreach backed by the latest innovations across all product segments, we will continue to strengthen our commitment towards ‘Customer Delight’.”
Rahul Goel, Senior Director, Market Engineering Centre, Canon India added, “At Market Engineering, we continuously track the evolving trends in the industry to cater to the customer needs across the length and breadth of the country. To deliver services that complement the fast-paced lifestyle of our customers, we have developed Canon Care and Mobile CMP along with opening our services on WhatsApp platform-an AI powered Chat Bot, customers would no longer have to wait for long ques in order to book service request through call center. The mobile apps will provide more flexibility and seamless value added services for both B2C & B2B customers. These mobile applications will be available 24×7 as per customer’s convenience, further strengthening their bond with Canon during the tough times. We are positive that this launch will be instrumental in reinforcing our commitment and further build a loyal customer base in India, who will be proud of their association with the brand. Our new Service offerings will bring us more closer to our customers and help us to serve them better”
Canon Care and Mobile CMP provide an organized and automated process of ensuring seamless customer service. Customers will be able to register every Canon product on apps and will be able to see a step by step progress of their service tickets. Mobile CMP is now available to download from Google Play store and IOS App store while Canon Care is available on Google Play Store and will soon launch on App Store for iPhone users. Customers can send their queries or raise service requests via WhatsApp on number +91 91085 10853.
NEW DELHI: Mobility platform Ola has entered into a strategic partnership with PhonePe, India’s leading payments platform.
With this integration, Ola users can now enjoy a seamless and superlative payment experience on the Ola app.
Millions of Ola’s customers across the country can now pay for their ride using PhonePe. This move echoes Ola’s commitment to continuously introduce convenient, reliable and innovative solutions to ease the mobility experience, while being fully aligned with PhonePe’s goal of making payments easy, secure and accessible to all. This feature is currently rolled out on Android and will soon be available on iOS.
As the industry undergoes a digital transformation, this integration will bring together a unique payments experience for the Ola customers and add to the convenience of the users by providing them an array of options which will enhance their digital payments experience. This partnership will also enable PhonePe to offer their services to the millions of customers on the Ola platform thereby reaching a wider audience.
Catering to the growing need for contactless payment solutions during these extraordinary times, the partnership is set to empower millions of Ola customers by enabling a variety of payment options to choose from, giving customers greater control. This is a unique implementation where customers can use all of PhonePe’s payment instruments including the PhonePe wallet to make payments, in addition to UPI. The combined scale and capabilities of Ola and PhonePe will play a pivotal role in further fueling the adoption of digital payment solutions for the mobility industry.
The partnership also complements Ola’s recent safety initiative, Ride Safe India that encourages its customers to opt for digital payment channels to minimise risk and ensure a zero-contact mobility experience.
Speaking about the partnership, Anand Subramanian, Spokesperson at Ola, said, “As we navigate through the pandemic, we have noticed a significant increase in the adoption of digital payment solutions. With commute being one of the largest spend categories for customers, we wanted to encourage this shift through value-added services to ensure them superlative as well as safe mobility experiences. As PhonePe continues to drive digital payment adoption across the country, we are excited to partner with them to drive this seismic change that will enable us to move a step closer to becoming a Digital India.”
Ankit Gaur, Director, Business Development at PhonePe, added, “Facilitating safe contactless payments is of paramount importance during these tough times. We are excited to partner with Ola, India’s leading mobility services provider, to enable a seamless and convenient payment experience for our customers. This partnership will be a key enabler to drive India’s digital payment ecosystem.”
As part of our introductory offer, customers can avail up to INR 200 in cashback on the first two rides when paid using PhonePe.
